Return Policy for ReliableRapic

Effective Date: December 5, 2024

At ReliableRapic, we strive to ensure our customers are completely satisfied with their purchases. However, if for any reason you are not fully satisfied, we offer a straightforward return policy to help make the process as easy as possible. Please review the terms below for more details on how to return an item.

1. Eligibility for Returns

We accept returns for most products purchased through our website, provided they meet the following conditions:

  • Return Window: You must initiate the return within 30 days of receiving the product. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
  • Condition of Items: The item must be unused, in its original packaging, and in resalable condition. Products that are damaged, worn, or altered in any way will not be accepted for return.
  • Non-Returnable Items: Certain products may not be eligible for return, including:
    • Gift cards
    • Downloadable software or digital content
    • Items marked as “final sale” or “clearance” at the time of purchase

2. How to Return an Item

If you would like to return an item, please follow these steps:

2.1 Contact Customer Support

To begin the return process, contact our customer support team by email at [email protected] or by phone at (972) 238-8062. Please provide the following information in your message:

  • Order number
  • Product name(s) being returned
  • Reason for the return
  • Any photos of the item (if applicable)

Our customer support team will guide you through the return process and issue you a return authorization (RA) number, if necessary.

2.2 Prepare the Return

Once you receive your RA number (if applicable), package the item securely in its original packaging, including any accessories, manuals, or documentation. Make sure to include your proof of purchase, such as the order confirmation email or receipt.

2.3 Ship the Item Back

Please send the item back to the address provided by our customer support team. You will be responsible for covering the return shipping costs, unless the return is due to an error on our part (e.g., you received the wrong item or the item is defective). For your protection, we recommend using a traceable shipping method and obtaining a tracking number for your return shipment.

3. Refunds and Exchanges

Once we receive the returned item and verify that it meets the eligibility criteria outlined above, we will process your refund or exchange request. Please note the following:

  • Refunds: Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take several business days for the refund to appear in your account.
  • Exchanges: If you prefer to exchange the item for a different size, color, or product, we will process the exchange once we receive the returned item. If there is a price difference, you will be asked to pay the difference or will receive a partial refund.

If your return is approved but a refund cannot be processed to your original payment method (for example, if your payment method has expired), we will offer store credit in the form of a gift card that can be used for future purchases.

4. Damaged or Defective Items

If your item arrives damaged, defective, or broken, please contact us within 7 days of receiving the product. We will provide you with a prepaid return shipping label and either offer you a full refund or send you a replacement item, depending on your preference and availability of stock.

To ensure a swift resolution, please provide us with:

  • Photos of the damaged or defective item
  • A description of the issue
  • Your order number

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank or credit card company first, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [email protected] for assistance.

6. Return Shipping Costs

Unless your return is due to a mistake on our part (e.g., wrong item shipped, damaged, or defective item), you are responsible for the return shipping fees. We recommend using a shipping service that provides tracking and delivery confirmation to ensure your return reaches us safely. We cannot guarantee refunds for returned items that are lost or damaged during shipping.

If your return is eligible for a refund of shipping costs, we will notify you of the refund process and refund the appropriate amount.

7. Restocking Fees

In certain cases, we may charge a restocking fee for returned items. This fee will be specified in the return authorization email or as indicated on the product page. Restocking fees typically apply to large, bulky, or heavy items, and may be up to 20% of the purchase price.

8. International Returns

For international orders, customers are responsible for all return shipping costs, customs duties, and taxes. International returns must be initiated within 30 days of receiving the product. Please contact our customer support team for assistance with international returns.

9. Contact Us

If you have any questions or concerns regarding your return or our return policy, please don’t hesitate to contact our customer service team at:

We are here to assist you and ensure that your return process is as smooth and efficient as possible.